Key Responsibilities:
- Conducting thorough diagnostics on a range of devices, including laptops, desktops, and tablets.
- Leading the repair team, providing training, and ensuring high repair quality.
- Overseeing complex hardware repairs and managing delicate tasks like data recovery.
- Maintaining repair records and ensuring consistent quality standards across all services.
- Collaborating with clients on technical issues and ensuring customer satisfaction.
How to Become a Head Technician:
A background in electronics or IT, typically with a technical diploma or degree, is essential. Several years of hands-on experience and certifications in device repair add value. Leadership training is also beneficial for managing a team.
Key Skills:
- Strong analytical skills and advanced technical knowledge
- Expertise in electronics repair and data recovery
- Precision in diagnostics and repairs
- Excellent communication and team management skills
